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Terms and conditions

1. Agreement to Terms

By accessing this website, requesting a quote, or booking services with Auto Express Inc. (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions. This agreement is enforceable under applicable federal transportation laws and the laws of the State of California.

2. Company Identification & FMCSA Compliance

Auto Express Inc. operates in compliance with federal regulations as:

  • USDOT Number: 3428899
  • MC Number: 1110405

We operate as both:

  • A licensed motor carrier
  • A licensed property broker arranging transportation through FMCSA-authorized carriers

All carriers engaged by Auto Express Inc. are required to maintain:

  • Active FMCSA authority
  • Valid cargo insurance coverage

By booking with us, you authorize Auto Express Inc. to assign your shipment to either our internal fleet or a qualified third-party carrier.

3. Price Lock Guarantee (Binding Pricing)

Auto Express Inc. provides a Price Lock Guarantee:

  • All quotes become binding once payment is submitted
  • We do not increase pricing prior to dispatch under any circumstance

Booking Definition:
An order is considered officially booked once payment is received and confirmation is issued.

Limited Exceptions:
Pricing may only be adjusted if:

  • Incorrect or incomplete vehicle/shipping details were provided
  • The scope of the order is changed after booking

4. Scheduling & Transit

  • Pickup and delivery dates are estimated windows, not guaranteed
  • Delays may occur due to:
    • Weather conditions
    • Traffic or road restrictions
    • Mechanical issues
    • Federal Hours-of-Service regulations

Customers (or designated representatives) must be available at both pickup and delivery.

5. Payment Terms

Payment terms are disclosed prior to booking and may include:

  • Deposit at booking
  • Remaining balance due upon delivery

Additional Conditions:

  • Electronic payments must clear 72 hours prior to delivery, unless otherwise agreed
  • Failure to complete payment may result in delays, storage fees, or cancellation
  • Carriers may retain possession of the vehicle until payment is completed, as permitted by law

6. Cancellation Policy

  • A minimum $200 cancellation fee applies after booking

Additional Terms:

  • Cancellation within 72 hours of pickup window may result in increased fees
  • If a carrier has been assigned or dispatched, cancellation fees may reflect actual incurred costs

7. Insurance & Claims (Full Coverage Commitment)

All vehicles transported by Auto Express Inc. are insured during transport.

We maintain:

  • Carrier Cargo Insurance
  • Contingent Cargo Insurance

Coverage Includes (Physical Damage Only):

  • New dents
  • Scratches
  • Chips
  • Cracks

Exclusions:

  • Mechanical or electrical issues
  • Pre-existing damage
  • Normal wear and tear

Claims Requirements:

  • Damage must be noted on the Bill of Lading (BOL) at delivery
  • Claims must be submitted promptly

Auto Express Inc. reserves the right to coordinate repairs through approved repair partners.

8. Vehicle Condition & Preparation

Customers are responsible for:

  • Providing accurate vehicle details
  • Ensuring vehicle is safe for transport

Preparation Requirements:

  • Remove personal belongings unless pre-approved
  • No more than 1/4 tank of fuel
  • Disable alarms
  • Provide keys

Auto Express Inc. is not responsible for personal items left inside the vehicle.

9. Pickup & Delivery (Safety-Based Adjustments)

We provide door-to-door transport whenever safely accessible.

Drivers may require an alternate meeting point within 1–5 miles due to access limitations.

10. Communication Requirements

Customers must:

  • Remain reachable during pickup and delivery
  • Respond promptly to communications

Failure may result in delays, rescheduling, or additional fees.

11. SMS Communications & TCPA Compliance

By providing your phone number and opting in, you give express written consent to receive SMS messages from Auto Express Inc.

Types of Messages

You may receive messages related to:

  • Quote updates
  • Dispatch notifications
  • Pickup and delivery coordination
  • Customer service communications

Message Frequency

Message frequency may vary depending on your shipment and communication needs.

Message & Data Rates

Standard message and data rates may apply based on your carrier plan.

Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.

Opt-In Methods

You may opt in to receive SMS messages by:

  • Submitting an online quote or contact form
  • Providing verbal consent during a call
  • Checking the SMS consent checkbox on forms

Opt-Out Instructions

You can opt out at any time by:

  • Replying STOP to any message

Help Instructions

For assistance:

Additional Disclosures

  • Consent is not a condition of purchase
  • Message frequency may vary
  • Message and data rates may apply

12. Limitation of Liability

To the fullest extent permitted under California law:

Auto Express Inc. shall not be liable for:

  • Delays beyond our control
  • Acts of third-party carriers
  • Indirect or consequential damages

Total liability is limited to the amount paid for the service.

13. Right to Refuse or Terminate Service

We reserve the right to refuse or cancel service if:

  • Abusive behavior occurs
  • False information is provided
  • Safety concerns arise

14. Force Majeure

We are not responsible for delays caused by:

  • Weather or natural disasters
  • Government actions
  • Road closures
  • Mechanical disruptions

15. Dispute Resolution (California Jurisdiction)

All disputes shall be:

  • Governed by California law
  • Resolved through arbitration or courts in California

Customers waive participation in class actions where permitted.

16. Changes to Terms

We may update these Terms at any time. Continued use of services constitutes acceptance.

17. Contact Information

Auto Express Inc.
📞 877-428-8697
📧 [email protected]

18. Entire Agreement

These Terms constitute the full agreement between the customer and Auto Express Inc.

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